FirstAlert! Top 5 questions

• What is FirstAlert! ?
  
• What do I do if I have lost my FirstAlert! account number and password?
• I accidentally reported a legitimate message. What should I do?
• I didn't subscribe to Firstalert?
• Why am I being sent an invoice, when I purchased, I was told that MWP was free for life!

For more information

• Please read through the relevant FirstAlert! frequently asked questions
• or visit our user supported FirstAlert! Forums

If you still require technical assistance, please email our technical support team. In your email, be sure to include the following information:

MailWasherPro_debug.txt
Found by clicking the bottom link in Help / About (Windows version only)
Click here for instructions on How To Create a Debug Text

Product Version Number
Found in Help / About

Operating System
Windows XP, Me, 2000 etc...

Email Client Software
Outlook, Eudora, Pegasus etc...

Internet Connection Type
Dial-up, DSL, LAN etc...

Internet Service Provider

Other running software
Nortons, AV, ZoneAlarm etc...

Please send MailWasher Pro support emails to: firstalert@firetrust.com